Despierta Pilates

Cancellation Policy

Studio Policy: Cancellations & No-Shows To ensure a smooth experience for all clients and instructors, please review our updated policy below: You may cancel your class up to 12 hours before the start time with no fee. Cancellations made within 12 hours of the scheduled class are considered late and will incur a $15 fee. All purchases are non-refundable. Any refund issued will only be returned as studio credit. No-shows (failure to attend a reserved class without notice) will result in the loss of class credit or payment, plus the $15 fee. These policies apply to all clients, including drop-ins, class pack holders, and members. Your spot matters. Late changes affect our instructors and disrupt class flow. We appreciate your understanding 💗 → Waitlist Policy If a class is full, you can join the waitlist. If a spot opens up, you’ll receive a text or email, please confirm promptly to claim it. → Running Late? You’ve got a 5-minute grace period, bestie! After that, doors close so we can keep the flow strong! For safety reasons, clients arriving 10+ minutes late will not be allowed to join class. → Studio Etiquette Arrive 5–10 minutes early to check in and settle into your space. Please silence your phone Be kind, encouraging, and respectful, this is a judgment-free studio. Wipe down your mat and props after class with the provided supplies. → Health & Safety Policy If you’re feeling sick, have a fever, or symptoms of illness, please stay home and rest. Studio mats and equipment are sanitized regularly Grip socks are encouraged for your safety and hygiene. Our instructors offer safe modifications for all levels. Please listen to your body and let us know if you need support. → Need Help? Email us anytime! we’re here to support you in showing up and feeling your best 💫